Customer Service

  • Shipping Costs
    Mainland Portugal and Islands (CTT): for a limited time, USHINDI Shoes is offering shipping costs on all online orders to mainland Portugal.
  • Expedition
    Orders are shipped within 3 business days after payment confirmation, with delivery on business days between 9 am and 5 pm.
  • Delivery Times
    Deliveries to Portugal 24/48 hours
    Deliveries outside Portugal 48/72 hours – DHL EXPRESS

USHINDI Shoes sells all its products worldwide, making them reach any part of the world

All items purchased from USHINDI Shoes online store can be exchanged within 30 days in the original packaging, unused and with proof of purchase.

Changes and refund orders paid by ATM or bank transfer can be made if sent by mail to our distribution center (“Return by mail”).

Return by mail

To return an item purchased from USHINDI Shoes online store, contact us via email with the order information number to You will receive instructions for the return. Shipping charges are borne by the customer.


After receiving the order and confirming the conditions for exchange/return, the refund of USHINDI Shoes for the returned item will be made in the same way as the payment made the first time.
If a returned item does not meet the requirements for exchange/return, USHINDI Shoes reserves the right to not accept the exchange/return. If the exchange/return is not accepted, the item will be available for pick up at our distribution center.
All items purchased at USHINDI Shoes online store can be exchanged within 30 days, in the original packaging, unused and with the purchase receipt.

Exchanges and returns of orders paid by ATM or bank transfer can be made if sent by mail to our distribution center.

Return by mail

To return an item purchased by mail from the USHINDI Shoes online store, please contact us at, with information of the order number and the item to be returned, to receive the necessary instructions. The return shipping costs are borne by the customer.


Once the order has been received, the conditions for exchange/return have been confirmed, USHINDI Shoes will refund the amount corresponding to the returned item, in the same manner in which the purchase was made.
If a returned item does not meet the exchange/return requirements, USHINDI Shoes reserves the right to not accept the exchange/return and to refuse to refund them, with the items available for collection at our distribution center.

Price Policy

All prices shown in USHINDI Shoes online store include VAT at the legal rate in force and can be changed without notice.

Payment Methods

Payment by ATM through an entity and reference, credit card and bank transfer.

Availability of Ordered Items

Only after registering the order is it possible to know whether the order can be fulfilled or not. We undertake to inform the customer whether or not we accept the order within 2 days after registering the order. An order should be fulfilled between 1 to 5 business days. In the event of a stockout and if it appears that the order cannot be placed within the stipulated deadlines, USHINDI Shoes undertakes to inform customers of the impact at the level of implicit deadlines.


USHINDI Shoes reserves the right to modify product information at any time, be it price information or product description. USHINDI Shoes have committed and attentive employees to the website so that the information presented does not contain typographical errors, and whenever it happens, we correct it as soon as possible. When a price error occurs, if it is below the real, USHINDI Shoes will return the difference, if the price is higher, we inform the customer about the change and wait to know if you want to proceed with the order.

General Aspects

The use of this website automatically assigns the status of the user and implies acceptance, fully and without reservations, of all the provisions included in Terms and Conditions, in the version in force at each time you access the website. If you do not fully accept any of the established conditions, you should not access/use our website. By consulting, using or downloading the contents of the website, you are committed to respecting the conditions set out in this document. The user may use the website, without the need for any registration. However, some of the website’s features may be dependent on registration.


Please read our Privacy and Cookies Policy.

Site Features

Product Catalog

On the website are available the products sold by USHINDI Shoes OnLineStore based in Rua do Quintã Lote 14 Nº120 – 4610-100 – Felgueiras, with the NIF 513 725 296. The information about the products presented on the website is only intended to provide summary information for better convenience and visitor information.

We take all measures to ensure that the information and data contained on the website are accurate and up-to-date when entering. However, updating or correcting this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the website.

We reserve the right to change, delete or move any information on the website, at any time, without notice.

Users accept and expressly acknowledge that:

  • The photographs presented on the website are for illustrative purposes only, and users should not consult detailed information about the products and their characteristics/ specifications;
  • The exposed price is the recommended price, however, there may be spelling errors we cannot guarantee to supply if this is the case;
  • We will make every effort to include accurate information and up-to-date information about products on the website. However, we cannot guarantee it;
  • We do not guarantee that the items included on the website are in stock, nor do we assume responsibility for discontinued items.

Registered User


To access more features, the user will be able to register on the website.

The user must fill in a form, in which, in addition to optional elements, he must indicate the following data:

  • First and last name;
  • Email address;
  • Keyword.

All information provided by the user must be correct and true. The user must update the information provided, whenever it undergoes any changes. The user is solely responsible for any false, incomplete or incorrect statements that he makes and for the losses that they may cause to the company or third parties, with the information that he provides.

We will not be responsible for any damages resulting from the improper use of the password defined by the user to access his account. The user must ensure the confidentiality of the respective password.

Account Features

The registered user will have access to a personal area, with the data he has indicated at the time of registration.

Through the registration, the user will be able to access the data of his account and proceed with its alteration and consult his orders with the company.

Personal Data and Data Security

Please read our Privacy and Cookies Policy.

Intellectual Property

Unless otherwise specified, the contents of the website, text, graphics, photographs have rights reserved to the company and their use is prohibited, for commercial purposes or not.

Limitation of liability

The user will be responsible for the content of the information sent or transmitted on the website.

It is known to the user that the use of the website may not be 100% secure, with the possibility of the information sent/received being intercepted by unauthorized parties. The company will not be responsible for failures in the security of communications and will not assume any responsibility for the misuse of your information by third parties.

The user acknowledges that the access and use of the website may suffer interruptions and that the information on the website may contain bugs, errors, technical failures, problems or other limitations. The website may contain links to other websites or be accessed through other websites. The company cannot be held responsible for them, namely for the control of contents, availability, operability or performance.

To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the website.

Final Dispositions

In the event of a breach of these Terms and Conditions, we reserve the right to take any legal action provided for. Also, we reserve the right, at its discretion, to terminate access to or use of the website, with or without notification from the user.

The terms and conditions of use of the website are regulated following the laws in force.

If any provision described herein is considered illegal, void or for any reason unenforceable, that provision will be eliminated or reduced under the terms of the law, without affecting the validity and enforceability of the remaining provisions.

We reserve the right to change these Terms and Conditions without prior notice. The user is bound to the version of the Terms and Conditions at the time of use, so we recommend your periodic consultation.

How we use cookies

Cookies are used to improve our service. Some of the cookies are essential to guarantee the functionalities provided, while others are designed to improve performance and the user experience.

Essential cookies are designed to:
– Remember what you add to the cart;
– Remember your order progress.

Functional cookies are designed to:
– Remember your account details;
– Ensure that your connection is secure:
– Ensure that the website is shown consistently;
– Support via chat.

Performance cookies are designed to:
– Improve the performance of the website by reducing the number of loads of the pages you visit;
– Improve the user experience.

Targeting cookies are intended to:
– Allow you to share and enjoy on social media networks;
– Send information to other websites to personalize the advertising shown.

Examples of the use of cookies:

Cookies are used to improve the service provided to you, such as:

  • Enable the use of some services such as payment, which would not be possible without cookies;
  • Allow service to recognize your device so you don’t have to constantly provide the same data;
  • Acknowledge that you have already provided a username and password when connected to the customer area so you do not have to do so each time you browse a page;
  • contabilizar quantas pessoas estão a utilizar um serviço, permitindo assim garantir que a utilização é rápida
  • Analyze data that allows us to know how you use the services so that we can improve them.

If you do not allow the website to use cookies, some pages and features will not work as expected. As an example, you will not be able to use the shopping list.

If you want to delete the cookies that are already on your computer, consult the “Help” section of your internet browser.

You can also find out more information about cookies and how to manage them on the website, or consult the “Help” section of your internet browser.

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